Privacy Policy

1. Introduction

Sharper Marketing LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us, including via Short Message Service ("SMS") or text messaging.

By using our website or services, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address, and company name.
• Communication Data: Messages you send via our contact form, email, or SMS/text messaging.
• Device & Usage Data: IP address, browser type, operating system, pages visited, and time spent on our website.
• SMS/Text Messaging Data: Phone numbers used for text communications, message content, opt-in/opt-out status, and message delivery timestamps.
• Business Information: Company name, industry, business needs, and other information you voluntarily provide during consultations.

3. SMS/Text Messaging Privacy Practices

This section specifically addresses our data practices related to SMS/text messaging in compliance with A2P 10DLC regulations, TCPA, and CTIA guidelines.

3.1 Data Collection from SMS

When you opt in to receive SMS messages from Sharper Marketing LLC, we collect:

• Your mobile phone number
• Your opt-in consent and the date/time it was provided
• Content of text messages sent to and from our business number
• Message delivery status and timestamps
• Opt-out requests and the date/time they were processed

3.2 How We Use SMS Data

We use information collected through SMS communications to:

• Send appointment reminders and confirmations
• Deliver marketing and promotional messages you have consented to receive
• Respond to your inquiries and provide customer support
• Send service-related updates and notifications
• Maintain records of communications for compliance and quality purposes

3.3 Message Frequency

Message frequency varies based on your interactions and preferences. You may receive up to 10 messages per month for marketing purposes, plus additional transactional messages such as appointment reminders or responses to your inquiries. Message frequency may vary.

3.4 Opt-Out Instructions

You may opt out of receiving SMS messages at any time by:

• Replying STOP to any text message you receive from us
• Contacting us at [email protected]
• Calling or texting our business number to request removal

Upon receiving your opt-out request, we will confirm your removal and cease all SMS communications within 24 hours. You may also text HELP at any time for assistance.

3.5 SMS Data Sharing

We do not sell, rent, or share your phone number or SMS data with third parties for their marketing purposes. Your SMS information may only be shared with our messaging platform provider (Dialpad) solely for the purpose of delivering messages and maintaining service functionality.

3.6 Carrier Liability Disclaimer

Sharper Marketing LLC and mobile carriers are not liable for delayed or undelivered messages. Message and data rates may apply. Carriers are not responsible for the content of messages sent through our service. Delivery of messages is subject to effective transmission by your mobile carrier and their policies.

4. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Respond to inquiries and fulfill service requests
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Protect against fraudulent or unauthorized activity

5. Data Sharing & Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in operating our business (e.g., hosting, messaging platforms, analytics) under strict confidentiality agreements.
• Legal Requirements: When required by law, subpoena, or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure data storage, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. SMS opt-in/opt-out records are maintained for a minimum of 5 years as required by telecommunications compliance standards.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications (including SMS)
• File a complaint with a data protection authority

To exercise any of these rights, contact us at [email protected].

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: